Will my complaint information be kept private?
Yes, absolutely. All complaint details are treated as strictly confidential in accordance with our privacy policy. Your information will only be shared with authorised pitchIN staff who need to resolve your issue. Your information may also be shared to regulators upon their requests.
How long do you keep records of my complaint?
We maintain records of all complaints in accordance with our record-keeping policies and regulatory requirements. This helps us track resolution progress and continuously improve our services.