What are my options?
You have three convenient ways to reach us:
- Online Portal (Recommended) - Use our customer service portal (support.pitchin.my)
- Email - Send them to our dedicated customer service email (support@pitchin.my)
- WhatsApp - Send them to us through WhatsApp (012-538 5899)
What information should I include in my complaint?
To help us resolve your issue quickly, please ensure that your complain includes the following information:
- Your account details or registration information
- A clear description of the problem you're experiencing
- When the issue occurred
- Any error messages or screenshots (if applicable)
We'll automatically record when you contacted us and your contact details for follow-up.
Do I need to be a registered user to file a complaint?
No, you do not need to be a registered user to file a complaint.
How can I help speed up the resolution of my complaint?
- Be specific about what went wrong and when it happened
- Include relevant details like transaction IDs, dates, and amounts
- Attach evidence such as screenshots or email correspondence
- Respond promptly to any requests for additional information
- Keep your contact details updated so we can reach you easily
What if I have suggestions rather than complaints?
While this process is designed for complaints, we always welcome your suggestions for improving the pitchIN platform. You can share these through the same channels, and we'll ensure they reach the appropriate teams.