The following steps outline the procedure if you have lost your Authenticator device and back-up codes:
- Have any of the following documents ready for verification (must be the same document used at registration)
- MyKad (for Malaysian)
- Passport (for non-Malaysian)
- Take a clear photo of yourself holding your MyKad/passport.
- Fill up and submit the User Request Form, including the photo from step 2. For Type of Request, select "Disable Two-Factor-Authentication (2FA)."
- Our team will review your submission. Once verified, we'll proceed to disable your 2FA.
- You'll receive an email titled "Authenticator app removed" once we successfully disable your 2FA.
For your account security, we recommend re-enabling the 2FA feature. You may do so at any time through your profile settings of your pitchIN account.